India Post — Courier tore & Product missing Speed post Parcel ( EW[protected]IN )

Hi Team,

With very much dissatisfaction i am writing this complaint email regarding my Speed post Parcel ( EW[protected]IN ), which I booked from Shantiniketan (Bolpur Post office ) booked on 18th Feb ( 11:43 am )
destination- Bokaro steel city.

i have booked a few valuable things which were of More than ( INR 12000 ) few sarees, suits, Kurtas. for my parents. were stolen on the way and mentioned as damages. when I booked the parcel weight was of 4.435 kg and when my parents received the damaged parcel it was having a weight of only 2.2kg. ( Image attached )

and the strange part is that there is no one to take accountability for the loss. i am attaching the letter also from the Dhanbad HOD who accepted that product was damaged before it reached Bokaro.

i reported this matter to ( [protected]@indiapost.gov.in & [protected]@indiapost.gov.in ) however no action was taken & didn't get any response from any of the officials.

Please help.

Regards
Dindayal