[Resolved]  India Post — Courier/parcel not yet delivered

Hi
I had ordered baby products from patpat online website on 26th june 2020. But still i havnt received the product. On tracking the parcel the order has arrived to destination country i.e. India on 27th july 2020. But there is no movement since then. I requested and sent mails to pat pat about where is my order ? And when is the delivery expected. They responded by saying it is in transit, reached your country and will reach you shortly. But no movement again i mailed pat pat website about the delivery they responded that it is with india post please contact the post and provided me with the link to check the consignment. Upon checking the link it shows from 17th august 2020 and its in Delhi india post and the parcel is moving within Delhi post office. They have provided with international mail service customare care which shows wrong number. On 18th august 2020 i again tracked the consignment it shows delivered to gurnaam. But there is no gurnaam at my address and my address is in Mumbai which is clearly mentioned on the order/parcel. And the order isnt delivered yet but shows delivered.

Please let me know about my parcel and when it will be delivered. It has taken about 20-25 days and order is with India post. I have sent India post complaint regarding the same but no response yet.

Provided some details below with screenshots

Order id #7370063

You may track your package using this link: (sent by pat pat to track the consignment which is India Post)

https://www.indiapost.gov.in/_layouts/15/dop.portal.tracking/trackconsignment.aspx

Tracking number: RU[protected]NL

Complaint to India post - [protected]