India Post — custom officer hold the parcel

Address:Thane, Maharashtra, 400615

Sir my wife is pregnant and we are keep calling on the telephone number[protected] and sending the mail there but no one is picking the call and no reply from my mail sir this is the small simple water heater which i purchase for home use it size like 1 liter water bottle an i am not aware then i gets too much complications so i hereby request you to either they return the product or attend our call we can pay the custom duty online by getting the procedure by him if in our budget.
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When I get my post . I post it from guwahati to dehradun on 16th March and tracking shows item is bagged in guwahati nsh on 18th afterwards there is no progress in it. I don't understand what to do ?
It's urgent please help.
My parcel has reached Delhi customs on 18/03/2019 but it has been retained by you due to unspecified reason.

Please look into this matter...earlier i never faced this situation...please send me at earliest as i need them urgently...

I kindly request you to deliver me as soon as possible.

Tracking No: CP[protected]MY

Thank you

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