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India Post — delay in delivering of international parcel

I have posted a parcel from baramulla general post office for canada with reference re[protected]in on address of wes canda on 18-jan-2019 which is stuck in delhi international mail centre since 24-jan-2019. And till now no status is updated on website. As i am tracking on daily basis on india post website but status is not getting change.
Date time country location event type mail category next office extra information
24/01/2019 09:04:50 canada delhi international mail centre item bagged air
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Complaint Status


[Feb 01, 2019] India Post customer support has been notified about the posted complaint.
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    India Post
    Customer Care Service
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    India Post Phone
    +91 77 1223 3400
    +91 61 2222 5051
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