India Post — Delay in speed post delivery and no response for queries

I have sent my degree certificate via Speed post on 20th Jan to Shivajinagar Pune.It was reached to Pune NSH on 22nd Jan and was routed wrongly to khadki SO instead of Shivajinagar SO.
It was reached khadki SO on Morning 24 th Jan at 8:54 am and still any action hasn't been taken on it.It should have been delivered on 25 th itself.

I tried to contact khadki SO but no one was responding. I had contacted customer care but no actions from the too. Also I registered my complaint on Indian Post portal but It was not of any use.As usual not action from this too.

The degree certificate was required for my VISA application and it was urgent.But incompetent services of Indian Post it is getting delayed.

This delay will cause huge impact on my career growth and also financial loss.

So I sincerely request you to look into it and please give me compensation for my loss.

I hope it will be seen as a important matter and actions will be taken at earliest.

Article No: EM[protected]IN
Thanks