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India Post — delay of speed post parcel

I sent a parcel by speed post from new delhi on 18.01.2019 to guwahati assam. Its been 10 days and parcel is not delivered yet. Tracking id - ed[protected]in. Noone at the post office picked up the call in last 10 days. I was told that speed post takes 4-5 days but i didn't expect this issue. Tracking shows the item is out for delivery on 23.01.2019 and still not delivered. Please solve my issue as soon as possible.
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Complaint Status


[Jan 28, 2019] India Post customer support has been notified about the posted complaint.
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    India Post
    Customer Care Service
    Customer satisfaction rating
    20%
    Complaints
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    1181
    India Post Phone
    +91 77 1223 3400
    +91 61 2222 5051
    India Post Address
    Meghdoot Bhawan, Link Road, New Delhi, Delhi, India - 110001
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