India Post — Delayed delivery/ Tracking not updated

Address:

Siliguri

Hello,

I had placed an order online for a product and the merchant used India Post to send it to me. The article was posted on 5/July/2021. I have not received the package till today (19/July/2021). Furthermore, the tracking details have also not been updated on the website.

The package was shipped from Tura, Meghalaya. The last detail that I have is that it was dispatched from the NSH office in Siliguri on the 8th of July as seen in the image provided. It should not take more than a week to be delivered to my location in Darjeeling.

Please look into the needful. Thank you.