India Post — Delivering of letters

Address: india post bhowali nainital Uttarakhand

The postman doesn't deliver the letter in the right address they tend to deliver it near shops and say that they have given it to some person in the shop and you can take it from them. This can create problem if some important document gets misplaced.
Their job is to deliver the letter to the person whom it belongs not some random person, and what if that person corrupts it or misuses the information of the letter who will be responsible.

kindly look into this matter and try to resolve it.