[Resolved] India Post — excessive delay in delivery. no status update. retained by customs.

Anshuman kandaswamy

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600041
Website:	India Post

I ordered Football boots. It was expected to arrive on Friday 24th November. The tracking update now says the package has been retained by customs(Chennai) for unspecified reason. No one has called regarding the same and no update has been done in two days. Others who ordered boots from the same seller after the 24th of November got it delivered already.
Why are Football boots being retained and why hasn't anyone contacted me regarding the same.
The customer care number for India post keeps ringing or it says it will transfer to an executive and then times out. I do not know how to proceed.
It has been a week since it was supposed to arrive. I hope India post delivers it at the earliest.

27/11/2018 12:54:49 India CHENNAI EMS Record item customs information (Inb) Air CHENNAI CUSTOMS (FGN AIR COMPLEX) Retention Reason : Retained by customs for unspecified reason

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Dec 5, 2018

Complaint marked as Resolved

Order has been delivered

India Post customer support has been notified about the posted complaint.