India Post — I haven't got my parcels it's been more than 3 weeks

Address:

Scrunchies treasure, Ambagiri

It's been more than 3week that I haven't got my parcel they've send me my tracking ID and when I check the item was alredy dispatched and got stuck at KOL AP TMO office and from there they received the item but they haven't dispatch from there it got delayed why are they neglecting they should do something about this fast I'm getting worried