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India Post — India Post Urgent documents- not received courier

Sir please take this urgent, my parents speed post some important documents which i require urgently in few days, but i am tracking it on india post and its showing departed from delhi airport from 4 days. i filled complaint on india post website but no one responding, i want those document asap its about my career.
please sir look into this issue.

consignment number-EI[protected]IN
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