India Post — indian post | consignment on a wrong route and no update on tracking for 10 days

Hello sir my consignment no. Is cw[protected]in. I have booked 3 parcels at same time on 17th june and i have received 2 parcels on 4th july but the 3rd parcel is still far away from the destination and it has been redirected to the source once, i don't know why this happened and it seems like it is happening again it should have received in venkatagiri, andhra pradesh but it reached chennai, tamil nadu and it has been dispatched to kolkata, west bengal again! I have placed a complaint regarding this issue on 4th july reference no. [protected] but no response till date. Please resolve this issue and provide me with an update on the status of my consignment. Thank you.