India Post — Interests are missing in the pinnacle post office computerized system

Address:

New Delhi, Delhi, 110019

I have a ppf account 30033/[protected] in the name of my minor daughter miss sudeshna pal in chittaranjan park new delhi post office. Last year after the computerization of postal services, it was found that the interest components of fy[protected] and fy[protected] of the above account are not showing in the pinnacle (Post office computerized system). Incidentally the old manual passbook is showing the interests of amount rs. 14, 370 (Of fy[protected] and rs. 18, 919/- (Of fy[protected] been credited. A complaint had been lodged in chittaranjan park po on 06-aug-2016 in this regard. After repeated follow-ups and inquiries, nehru place po had issued an order (L-1/sbcc/misc-82/2016-17 dated 23-feb-2017) to kalaji po, for posting the missed interest amounts in the pinnacle system. On inquiry in the month of march 2017, it was informed by kalakji po that the above amounts had already been posted on 28-feb-2017, but it will start reflecting in the system from the next financial year i. E. From april 2017. However when inquired again on 22-april-2017, it was found that the amount is still not reflecting on the portal. The officials in kalakji po informed that they had done their job, but may be because of some technical error it is not reflecting in pinnacle system.

I am hereby kindly requesting the concerned person (S) to investigate the matter and resolve this long pending issue.