India Post — International Parcel Status is Not Updated - CA[protected]RU

Hello, I’m a foreigner, living in Bangalore. Requested my mom to send parcel from Moscow (Russia) to Bangalore (India) track number CA[protected]RU.
Parcel was sent on 5th of August 2020. It has been 85 days since it was sent and there is still no update on the Indian Post Office tracking website. As per my country track information, the parcel is exported to India.

Also, for one time in September, the status appeared as “Package in Air to India” on Indian Post Office tracking. After this the status has been always as “Item Bagged”.

Please it is a sincere request to check and update me on where my parcel is currently located and help in speeding up the process of delivery to my address in Bangalore.

Thank you!