India Post — International Parcel Stuck In Custom Hold

My speed post for sealed envelope (Tracking number : ED[protected]IN) is stuck with canada toronto-a customs hold and extra information is showing as "awaiting presentation to border agency/s" since 11th February, 2021 and canada toronto office has not bothered to inform me regarding the same.
The tracking shows "awaiting presentation to border agency/s". Its been more than 15 days since the packet reached canada via india post. It is a very important wes (World education services) sealed envelope containing my transcripts and attested degree certificate meant for evaluation by wes. Totally disappointed with their services! Kindly resolve the issue at the earliest.

Thanks