India Post — International Parcel stuck with Mumbai EMS / Custom for 15+ days

Website:

www.indiapost.gov.in

My online order which was shipped via EMS post from Singapore, arrived in Mumbai on 31-Aug-16 and ever since then there is no update on same.

I tried contacting Mumbai EMS office but either their phone numbers do not work or when they ring there is no one answering the calls.

Registered complaint on http://ccc.cept.gov.in/complaintregistration.aspx, but no use.

Even the email address for Mumbai Speed Post Centre doesn't work:
"Delivery has failed to these recipients or groups:
spc.[protected]@indiapost.gov.in (spc.[protected]@indiapost.gov.in)
The email address you entered couldn't be found."

What is the use of availing EMS at extra cost if it is slower than normal post and there is absolutely no customer service support?

Source Country: Singapore
Article Type: EMS
Destination Country: India

Event Details For : EH[protected]SG
Current Status : Transfer from office of exchange (Inb)

31/08/2016 09:49:36
MUMBAI EMS
Receive item at office of exchange (Inb)
MUMBAI EMS SPEED POST CENTRE

31/08/2016 11:06:39
MUMBAI EMS
Transfer from office of exchange (Inb)
CUSTOM EXAM MUMBAI