India Post — international parcel stuck with mumbai ems/custom for 2 weeks already

My online order which was shipped via ems post from south korea, arrived in mumbai on 22-may-18 and ever since then, there has been no update on the same.

I tried contacting the mumbai ems office but either their phone numbers do not work or they just never answer their calls.

What is the use of availing ems at extra cost if it is slower than normal post and there is absolutely no customer service support?

Source country: south korea
Article type: ems
Destination country: india

Event details for : eg[protected]kr
Current status : transfer from office of exchange (Inb)

[protected]:09
Inbomb, ready for customs clearance

[protected]:14
India, mumbai ems, transfer from office of exchange (Inb), air, custom exam mumbai
Was this information helpful?
No (0)
Yes (0)
India Post customer support has been notified about the posted complaint.
Complaint comments 

Comments

I got message from RTO office that your DL is dispatched from speed on 22 May 2018 when I track my shipment online it always says consignment details not found my airway bill number is ED[protected]IN. And one more from RTO office ED[protected]IN same tracking status in.

[protected]@gmail.com
The same is with my parcel from Korea
It’s in inbomb(ready for custom clearance)

It’s been there from 4th April.🤷🏻‍♀️

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    India Post
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    8963
    Pending
    0
    Resolved
    1495
    India Post Phone
    +91 77 1223 3400
    +91 61 2222 5051
    India Post Address
    Meghdoot Bhawan, Link Road, New Delhi, Delhi, India - 110001
    View all India Post contact information