India Post — International speed post

I sent a parcel to Canada by speed-post vide no. EH[protected]IN on 10.11.21 by paying Rs 4980.00. Which has not reached as on 31.12.21. I complained to various authorities with 11 reminders as on date but none of them gave appropriate reply. None of them telling, where is the parcel, fate of the parcel, no tracking of parcel and in how many days it will reach.If this is the situation then what for this department is working and charging huge amount of money from us.
Kindly provide detailed storey of my parcel and inform when will it reach at destination.