India Post — Item delivery confirmed without the item being actually delivered.

The status as of 28 December 2021 shows "ITEM DELIVERY CONFIRMED".
The tracking status shows that the item delivery has been confirmed. But the recipient has not yet got the package. There was a phone number of the recipient as well as the sender provided on the label & yet nobody received a call. We have inquired in the surrounding buildings as well & nobody has reported receiving the package.
Consignment No. EJ[protected]IN