India Post — Item missed from the parcel of speed post (india post)

Address:	Pune, Maharashtra, 411057
Website:	www.indiapost.gov.in

I did speed post the parcel to my brother contains a rakhi, one chocolate and one wallet. But when he received it, the wallet was missing. Tracking number is em[protected]in. It is the most ridiculous experience ever. I have register a complaint in indian post also. We should trust on our gov firms that's what i was thinking. So i go for indian post rather then private courier company. But if is this the way to do the work then people needs to aware. Please guide me here. Thank you.