India Post — item stuck at crc mumbai since 13 days.

Address:

Hyderabad, Telangana, 500018

I have a parcel from aliexpress which is stuck at crc mumbai. The current status which is being shown on the india post website is, "item received crc mumbai". The tracking id is rb[protected]sg. Where is it? There's no update for the past 13 days. I tried calling talking to customer service executives and each time i call they ask me to wait. Please help.