India Post — item stuck at delhi international mail center

Address:Mumbai City, Maharashtra, 400013

Hi,

My courier (Tracking id: kit5802gb[protected]) from wimbledon uk arrived at dimc on 15/07/2019 and the status shows as: customs retention: unspecified reason. I have been trying to contact the dimc but no one is picking up my calls and the status of the courier has not yet been resolved. Please can my courier be released or can someone intimate me as to how i can resolve the issue?
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