India Post — Laziness of post office branches

Address:

Hyderabad, Andhra Pradesh, 500090

Dear sir,
We are ecommerce based firm based at hyderabad. We send our orders to the customers through out india and we prefer india post as it is the largest courier network.
We daily use nizampet postal branch pin code 500090 to book our orders. But since 3 days because of server issues at that branch they suggested to approach nearest branch for parcel bookings.
Then we went to pragathi nagar (Pin code 500090) for booking. They rejected by saying that they don't handle over loaded items. Our goods ar of 3.5 kg each. Is there any rule that india post will not handle such weight??
Then we went to jntu post office branch pin code 500085. We were at branch arround 12.45pm. They gave the reason that they don't accept the parcel service after 12.30. Strange.. Any such timings limitation in india post.
Mr. Modi wants every govt organization should work hard to service people. But these lazy employees creating problems for consumers like above mentioned.
Being india's largest network indian post office is not approachable and usable because of it's worst services.
Please take action against those branches and create better customer experience

Regards
Naveen vishwanatham
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