India Post — letter delivery refused by postman

Address:

Paschim Medinipur, West Bengal

Sir,
I am sk sirajul islam (Inda, kharagpur, west midnapur, west bengal, pin-721305).2 days ago i received a call from inda post office. The post man said that i had a letter from my university. I gave him my home adress details. But he want me to go to the postal office and receive the letter and he refused to delivered the letter to my home adress. I'm in my work place bhubaneswar. So it was impossible for me to go to the post office. After that i call him and request him to delivered the letter to my adress, he refused it. Today i call him again and comes to know that the letter is not delivered and it is sent back to the university. According to the rule the delivery of letter is the duty of the post master and he refused do it. Please look after this matter sir.