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India Post — Lost of document by speed post

Address:797532

Hi,
This is with regard to lost of speed documents.
My brother in law had send all my mark sheets through speed post to Singapore on 13th of January 2017, despite of continuous calls to customer care they have concluded that they have lost my documents .
Please tell me what should I do now

Those were very very important documents for me.

Where and whom I should contact further ? How I will get my documents ?
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From 20 days, i cannot track the letter, with reference number: LX06706533XAU, can anyone help, on ips web tracking, it still not received by
ITEM n° LX06706533XAU new search

1/18/2017 5:15:00 PM Australia SYDNEY - STRATHFIELD MC Send item abroad (EDI-received) Air MUMBAI AIRPORT SORTING OFFICE
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