India Post — misbehaviour of postmaster (ms. amrutha)

On 23.06.2018 i got a phone call from edathala post office saying i have got a parcel and i should go and collect t after 3 pm as the post woman can not bring it to my home. (It was a card board box about 1ftx0.5 ft. And weighs less than 250 gms,) i reached the post office at 3.30 pm, no post woman available. A lady was working on computer and i requested to check and give my parcel. She started complaining, abusing and blabbering in uncultured and insane way. I just told her very softly that nothing will happen if you just hand over me the parcel. I talked to her very respectfully because i am a college principal.

Immediately she threw my parcel down from about 5 ft height. My parcel contained fragile important equipments. I was so horrified by the uncouth and jingly behaviour of the lady. I could not imagine a post master
Throwing a parcel down in front of the client.

Hence i would request to look into the matter and do the needful to take prompt action against the erred government servant.

(I was so shocked and worried that i forgot to take pictures of it)