India Post — misleading consumers

Address:

7/33, Vijay Gardens, 400615

I ordered an item, my item arrived on 29aug morning to thane hq. I called customer care on 30th, i was told to wait i shud recv by evening, today 31 aug 2019, i called again india post office says parcel is in singapore.
I see the speed post portal, it shows item is with thane hq since 29 aug 2019 morning.

I am scared, i hv been waiting for a product since 1 month and post office is making me run from post to pillar.

Its version are unreliable, i need definite answers and status.
I called on complaints number, but they did take complaint but ask tracking number said its in singapore and closed the call..

Portal states parcels licatiin being thane hq.

I want my product, i hv paid for it and post office does not deliver and does not performs its expected duty..

It creates painc n pressure in lives of consumers for common people.

Had it been some designatory they may hv fled to delive.. Due specifying rules. But common people suffer.. That does not affect them..