[Resolved]  India Post — My inland speed post has been dispatched from air lgbi ap tmo assam but after 14 day's there are no updates and customer care does not lift phone

Address:

General Post Office(GPO) - Guwahati, Meghdoot Bhavan,Pan Bazaar, Guwahati, Assam 781030

My item was dispatched on 24th aug 2020 at air lgbi ap tmo assam. After that it was updated till 24th aug 2020 at 12:51:19 pm at air lgbi ap tmo where it was shown as dispatched but till now its been 14 days and no update is there in the india post portal.. It is really very important article for me, my aadhar card.
I even went to the head office in assam at general post office (Gpo) - guwahati, meghdoot bhavan on 2 sept 2020 and went to customer care department. I asked them if they can help me with finding he department my speed post is currently in, so i can collect it manually from there. Instead of trying to find where my speed post they simply said there are 100s of boxes and you cant find them, and they don't know where my post would be. I need to sit and wait.
I called the phone numbers on the website of speed post multiple times but no one responds or picks up calls.
This is really frustrating and i even logged a complaint on the portal on 4 sept. Today it is 7 sept and there is no update there as well.

Please resolve this issue as soon as possible. It is very important document for me.

My consignment no:- eu[protected]in

My complaint number - [protected]