India Post — nanpura ho ( surat )

Address:

Nanpura head post office, Surat, Gujarat, 395007

India post website mentioned my parcel is recieved by post office but its been 10 days i have not recieved my parcel and visited them twice. They are not helping even after checking the status of the parcel is with them. My parcel reached on 20th january 2020. Even after registering the complain now if i check on india post website it shows a message o[censored]nable to track complain please try after sometime.