India Post — non delivery of article number ci[protected]in

Website:

indiapost.gov.in

Honorable sir/mam,
We have shipped a registered parcel with tracking id ci[protected]in
On apr 23, 2018 thru india post from their ratlam h. O. To bengaluru and the parcel dispatched from ratlam on same day and it reached indore post office on apr 24, 2018 but after that the indore post office did not dispatch it to bengaluru and the parcel is still at indore post till now on may 03, 2018.
For resolution of this issue we have lodge a complaint to india post with complaint number [protected] but they did not replied on it after that we emailed the cpmg of madhya pradesh but they also didn't replied then we lodge a public grievance to www.pgportal.gov.in with a grievance number dpost/e/2018/07291 but still the problem is not solved.
Kindly take action against responsible person's and please instruct indore post office to dispatch the parcel immediately.
In hope of quick and positive response.
Thanks with regards
Shubham moonat