India Post — non delivery of express speed post courier

Address:

Chennai, Tamil Nadu, 600028

On 4th october 2018, i had booked a package weighing app 3 kg from adyar chennai po to tauranga new zealand. While no tracking was possible till 8th. On 8th i was shocked to note that the material was lying at frankfurt germany. I had complained on the same day and due acknowledgment recd. Till date except standard answer that they have taken up with german post no further information recd till date. The consignment booking no is et[protected]in dated 4th oct 18. Does it take 18 days to get in touch with your counterpart for tracing. Shows the absolute irresponsibility of your department towards the consumer. At this rate i have to write off my expectation and do not use speed post in future. Also send hard copies of my mails with your dept to the office of the prime minister of india.