India Post — Non-delivery of International Parcel

Address:	Gurgaon, Haryana, 122016
Website:	www.indiapost.gov.in

My cousin sent me a package from Delhi to Quito, Ecuador on 30 April 2016. It's been more than four months but the package has still not been delivered. The tracking no. is CH[protected]IN. I lodged a complaint on the complaint page but no-one replies. Kindly help. I request the package be delivered at the earliest or a full refund of the delivery charge plus the cost of my stuff. Thanks