India Post — non delivery of item and tracking id is not correct

Address:Mohali, Punjab

My article booked on 3 aug 2018 from post office in phase - 1 mohali and its tracking no is rp[protected]in, till date it is not delivered and its consignment details also not found. Speed post carrying a passport that was very important to us. Post has not reached to respective destination. Please took a strict action on that, why post have not reached to their destinatio yet
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