India Post — non delivery of speed post no. ep[protected]in

Address:

New Delhi, Delhi

This is my speed post tracking no. Ep[protected]in
My university had sent the transcript by speedpost on 15th january and it reached delhi on 16th january and since then it is stuck there showing the status item bagging. It contains urgent documents which must be delivered to my university in canada as early as possible. I also raised a complaint against this on their customer complaint website with ref. No. [protected] but now when i track my complaint it says could not find the complaint no.. I also received a mail from india post regarding registration of my complaint with this ref. No. I am completely stuck now. They dont even attend the customer care calls. Plz help