India Post — not received my speed post which contains my rc book

Address:	Mumbai City, Maharashtra, 400029
Website:	on telephone

My consignment track no ea[protected]in rto had send on 7th january i personally visited virar pist office they said i will receive in 4 to 5 working days still not received called nalasopara pist office they said its not cum to them yet again tried to call virar post office but no reply called customer service spoke to divya over there she says its not showing in system whr as its clearly showing me status tht its still in virar post office can u help me in this plz