India Post — Not receiving consignment even after 14 days

PRAN card has been dispatched to me (Ranchi) vide ref. no. EA[protected]IN on 09/01/2021. As per track record, it is dispatched from MA Ranchi RMS TMO on 12/01/2021 and after that neither any update has been shown on the site of INDIA POST nor i have received the consignment.
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