India Post — Order held by mumbai custom post service

Subject: Complaint Regarding Parcel Held by Mumbai Customs Office

I am writing to express my deep dissatisfaction and concern regarding a parcel that I have been eagerly waiting for, which is currently being held by the Mumbai Customs Office after being dispatched through the postal service PostNl. The details of the parcel are as follows:

Parcel Tracking Number: consignment number : CV[protected]NL
Sender's Name: ZissAqua.eu
Recipient's Name: Ashif momin
Date of Dispatch: 25/9/23
Expected Delivery Date: 6/10/23

I have been tracking the status of this parcel, and it has come to my attention that it has been held by the Mumbai Customs Office for an extended period without any clear explanation or communication regarding the reasons for the delay.

I would like to emphasize that this parcel contains a Co2 generator for a fish tank Aquarium which helps the aquarium plants to grow, and the delay is causing me significant inconvenience, as well as financial losses. I have attempted to contact the local customs office and the postal service, but I have not received any satisfactory responses or updates on the situation.

I kindly request your intervention in resolving this matter promptly. I expect that you will investigate the reasons for the hold on my parcel and provide me with a detailed explanation as to why it has been delayed. Additionally, I would appreciate any assistance you can offer in expediting the release and delivery of my parcel.

Please consider the urgency of this matter and ensure that it is addressed as soon as possible. I believe that consumers like myself deserve transparency and timely resolution in situations like this.

Thank you for your attention to this issue, and I look forward to a swift resolution to my concern.

Sincerely,
Ashif momin