India Post — package not received and no update showing online

Tracking number: CH[protected]IN
The package was booked on the 29th Aug 2018 from 122002
DLF Phase - 1 office
No updates onlines
Material is not available at booking office or the destination office
It is not moving
It is 14th september 2018 today
And nobody is ready to answer where it is.
Complaint number :[protected]
NO ACTION TAKEN TILL DATE
I HAVE COMMITMENTS
AND I NEED THE PARCEL ASAP