India Post — Parcel is not reached at location

Address:

India Post office

I have a send a parcel which is of cost Rs.5000 near about. On 10/05/2023 I send that parcel from Mahad Sub Post Office 402309 to the location Ukhrul (Manipur).But still that parcel is not recached to exact location.
Parcel article no. is CM[protected]IN. After giving complaint on official website of India Post Office I received a letter in which they mention that "They are unable to track the status of my parcel since 18/5/2023 and my case is close " . It is not proper response from them that I was expecting.

Sender address- Pratik S Salvi, Prabhat Colony, Mahad -Raigad 402301
Receiver address- HAV/CLK Ronal Tamang, Assam Rifles, Ukhrul 795142

It' my kind request to Indian Consumer Complaints Forum to help me regarding this issue. It is better If I get my cost of parcel atleast .