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India Post — Parcel not delivered yet REDHILLS S.O ( Article no:EK[protected]

I sent a parcel on 6th May 2023 from Bangalore to 600052 (alamathi post /redhills s.o)..In tracking they received the parcel on 9th ..Till today they didn't delivered..Neither they called the given number nor delivered..What is the point on using India post. As today is my frnds b'day..I sent it for that..but this is ridiculous..

Kindly do the needful as soon as possible.
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