India Post — parcel stuck at chennai airport sorting office from november 11th

Address:India post, 600018

I have not received my parcel from india to canada. My consignment number for tracking is rt[protected]in.
It got dispatched on nov 9th from my native. After tat it got stuck in chennai airport sorting office from nov 11th.
I am not with whom i have to contact for getting the status. No tracking status update after nov11th.

Please help me. Almost 15 days its been in sorting office.
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I filling the form with registration no. CR39F7911F19F5 from maharastra region but not reciving otp
Plz help me
Respected sir / mam
This is pavan kumar.p .Recently I am registered for Indian post GDS .While I am filling page was refreshed.After that I am again trying to login But i am not receiving OTP number.So kindly requesting to please solve my issue.

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