India Post — Parcel stuck for 20 days at IGI TMO New Delhi

As per the IPS tracking status, the Registered letter No. RM[protected]IN dispatched to Russia on 12/02/2022
under Air dispatch No.0044, Inner Bag No. 001, Flight No. SG 7921/ ET 0689/ ET 0760 dated -13/02/2022.
The Air dispatch under reference was routed through IGI TMO New Delhi.
We regret to inform you that there is no full-fledged online tracking facility for Regd. letters destined to Russia.
You are requested to register the normal web complaint on the India Post website or through the booking Post office and provide us a 10 digit complaint number to enable this office to inquire into the case and
to get the final delivery status from Russia

Please help get this parcel processed and shipped!