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India Post — Parcel stuck in west bengal for 11 days

Parcel has been shipped on the 27th of june, from siliguri, today is the 6th of August.
My consignment no is EW[protected]IN . Its been 11 days and it hasn't even left west bengal, it was supposed to reach Pune, Maharashtra a week ago. Please look into this issue, the tracking is equally awful with no updates for weeks.
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