India Post — parcel was dispatched from chennai nsh on 27th of december 2018 and after that no tracking updates have been given

My speed post parcel was dispached from chennai nsh on the 27th of december 2018. Today is january 1st 2019 and as of yet no further tracking details have been given on my consignment no. Et[protected]in. Please take quick and prompt action. When i called the customer service they said that the india post server system was down. Please fix the problem immediately and deliver my parcel quickly.
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