India Post — product stuck at sorting centre bangalore airport

Hi my product is stuck at bangalore sorting centre since july 11 and it’s still not been delivered even after it’s reached the destination the tracking number is az[protected]cn
Could someone help me with this i would kindly appreciate if indiapost could look into it and lemme know as to when i can’t expect the delivery as it is something that i’ve ordered for my wife i would kindly request you all to deliver it as soon as possible