This is Hari Sikharam, i received delivery from where exactly i am unsure, temporary post (Tsunduru, 522318, Mr Gopi) man told me that i recieved a courier on 12/09/18, which i supposed to 5000 /- customs, i requested him for the information from where i received, before that he mentioned they are planned to return that my courier back to the seller. When i asked the reason, he replied that as there is customs charge 5000 Rs it is a waste of money due to that they decided to return back. i have few questions
1. There is no time for delivering that letters/couriers - they simply go to the post office and pick the letters to deliver whenever they find time after completion of their personal
1a. Who are they to take decision to return my courier back to the seller without receiving confirmation from me
2. The person who suppose to work in post service, she is working in different brach due to that reason Tsundur branch has postman post empty, due to that they recruited private man who is not working according to timely manner
3. They are not at all informing to the customer on time about the letter/couriers etc - if there is an emergency what is going to happen, is post service going to take the responsibility of it
4. Postal service recruited a postman to work in Tsunduru brach but they are in long leave at the same time they are working in different brach which is very close to their home address - at the same they are paying some from their wages to this private post man
5. the private post man is saying us that we need to go the post office to pick our courier but when we go to the post office on 14/09/18 at 09.30 am, the lady officer in Tsundur branch is saying that we need to wait for post man to pick our post or parcel/courier
It is so frustrating with the ### customer service providing by these people showing irresponsibility toward to their job
it is so frustrating as they are not delivering the service at all . I would request you to look into this matter in serious way
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