India Post — registered parcel non-delivery

Address:

C-802 Dew Drops Alandi Road Vishrantwadi Pune-411015

Dear sir,
Ordnance factory hospital has sent a registered parcel with emergency medicines inside. The packet was marked as medicines inside. The same was sent from ambarnath so (Pin code: 421502) to smita mohapatra, a diabetic, hyprtension, lower limb neuropathy and dyslipidaemia resinding at pune, hardly 150 kms away dighi so (Pin code: 411015).
The parcel was booked with ref no. Cm[protected]in on 17/04/2020. Even after 12 days, this has not reached the patient.
A complaint has already been lodged vide no. [protected]. Nothing has yet been done till date.
This is highly irresponsible act of indian-postal department and construed as gross deficiency in services,
I demand its delivery within 48 hours please.