India Post — Service levels have deteriorated at the Post office in adyar, chennai 600020

Address:

Chennai, Tamil Nadu, 600020

Please find the details of the complaint in the parcel counter for sending articles abroad in Adyar chennai 600020 post office.
1. No adequate space inside for customers
2. Only one chair which cannot permit seating of several people. Four forms have to be filled in with the same data like imposition and without seating facility it is difficult to fill up the forms.
3. Many of the customers are senior citizens who send eatables to their children abroad and their plight is bad
4. Some times the stock of packing material in post office runs out and the customers are told to go out, buy and bring their own packing boxes leading to lot of inconvenience.
5. The strapping machine many times does not have the strap, clips or under breakdown
6. After packing and weighing, the payment has to be made in a counter which is another building. Customers have to go to the other building, pay the amount, get the receipt and get back to the packing section to handover the receipt. Some times access to the counter section building is blocked by parked vehicles, broken up flooring. Would be more difficult in rain condition.
7. Customers have to stand in two queues - One in the packing section and one in the payment counter
8. There is only one person manning the station (who distributes the filling up forms, does visual checking of the material to be packed, does the packing, does the weighing, makes entry into the computer system, gets the payment receipt and stores the packets) which leads to lot of delay in serving the customer.