India Post — shipment lost by india post

Address:

Jalandhar, Punjab, 144002

Hi sir,
I sent 2 parcels by india post but my shipment is lost by them. They are not tracking status as well not delivering the shipment. I registered the complain on india post with complain numbers [protected], [protected]. But they are not replying me properly. They have lost my parcels.
Tracking ids are ep[protected]in, ep[protected]in.
Customer support of india post is not replying anything. My both the parcels have been lost and there is no update from india post. How they are working. I am surprised with this type of work done by government employees. How i believe on safety of my parcels. I never want to work with india post. Kindly check and return my item or pay me for the loss.