India Post — small parcel from uk held by customs and charged

Address:Chennai, Tamil Nadu

Consignment no.
Lp[protected]gb

After a lot of delay at chennai customs, for no reason, the package containing new clothes for my in-laws and a home loan auto-debit form was delivered with a penalty of 2464 inr. When enquired, the postman informed my in-laws about a penalty charge the details of which are unclear.

What was supposed to be a surprise gift for my in-laws turned into a nightmare of pay or lose the item. The package was carefully packed well within the allowed weight limit and through royal mail, uk. I paid all necessary charges to get the package across to india within 5-7 days.

Why was this amount charged by customs? Another package posted the same day and to the same address was missing 1 item from the parcel. It's definitely stolen although not clear who stole it since i do not have the necessary proof. It's worth mentioning that the chennai customs withheld this package as well for "unspecified reasons" what-so-ever. My in-laws had to pay the penalty to get the item. The post office didn't even bother to provide a receipt of payment.

Please help get back the paid amount from the authorities.
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India Post customer support has been notified about the posted complaint.
Dec 23, 2019
Updated by Jogi Solomon Kamal Jacob
Consignment No.
LP[protected]GB

The package which was missing a gift item. Shameful action!!
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